Shipping
We offer worldwide shipping. All orders are processed and shipped from our distribution center.
Shipping Methods & Costs
- Standard Shipping: This is a flat-rate service with an estimated delivery of 5-10 business days.
- Express Shipping: This service offers faster delivery, typically within 2-5 business days. Rates are calculated at checkout based on your destination.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow 24-48 hours for the tracking information to update in the system.
Processing Time
Please allow 1-3 business days for us to process your order before it is shipped. During major sales or promotional periods, processing times may be slightly longer.
Shipping Address
Please ensure your shipping address is entered correctly. We are not responsible for orders shipped to incorrect addresses provided at checkout. If you need to make a change, please contact us immediately at claddone.com.
International Orders
You, the customer, are responsible for any and all import duties, taxes, and customs clearance fees levied by your country. These charges are not included in the merchandise price or shipping cost and are separate from your order. We cannot estimate these fees, so please contact your local customs office for more information.
Track Your Order
To track your order, please use the tracking link provided in your shipping confirmation email or visit claddone.com.
Returns & Exchanges
We want you to love your STAUD purchase. If you are not completely satisfied, you may return or exchange most full-priced items within 30 days of receipt. Sale items are final sale and cannot be returned or exchanged.
How to Initiate a Return or Exchange
- Visit claddone.com to start the process.
- Select the items you wish to return or exchange and provide your reason.
- Print your prepaid return label and packing slip.
- Securely package your items, attach the label, and mail your return.
Once we receive and process your return, you will receive a confirmation email. Please allow 5-7 business days for the refund to be posted to your original method of payment. Shipping costs are non-refundable.
Return Conditions
All returned items must be unworn, unwashed, and have all original tags attached. We reserve the right to refuse a return if the item shows signs of wear or damage.
Exchanges
We currently offer exchanges for store credit or a different size of the same item, subject to availability. To exchange for a different product, please process a return and place a new order on our website.
Final Sale Items
All items marked “Final Sale” at the time of purchase cannot be returned or exchanged.
Product & Sizing
Product Information
We strive to represent our products as accurately as possible. However, slight variations in color, texture, or detail may occur due to monitor settings and photographic lighting. Please refer to the product descriptions and measurements for the most accurate information.
Sizing & Fit
We provide detailed size charts for each garment to help you find your perfect fit. Please refer to these measurements on the product page, as our sizing may differ from other brands. If you are between sizes or have specific fit questions, we recommend sizing up.
Care Instructions
Care instructions are listed on the garment’s tag. To preserve the quality and longevity of your STAUD pieces, please follow these instructions carefully. We are not responsible for damage resulting from improper care.
Payment & Promotions
Accepted Payment Methods
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal, Apple Pay, and Google Pay.
Security
Your security is important to us. Our payment processing system is encrypted and secure. We do not store your full payment details on our servers.
Promotional Codes
Promotional codes can be applied at checkout. Only one promotional code can be used per order. Codes cannot be applied to previous orders and have no cash value.
Account & Orders
Managing Your Account
You can create an account on our website to view your order history, save your preferences, and speed up future checkout. To manage your account, please visit claddone.com.
Order Confirmation
After placing an order, you will receive an order confirmation email. If you do not see it in your inbox, please check your spam or junk folder.
Modifying or Canceling an Order
We process orders quickly to ensure fast shipment. Therefore, we cannot modify or cancel an order once it has been placed. If you wish to change your order, please initiate a return after you receive it.
Damaged or Defective Items
We carefully inspect every item before shipment. If you receive a damaged or defective item, please contact us immediately at claddone.com with your order number and photos of the damage/defect. We will gladly assist you and arrange for a return and replacement or refund.
Wholesale Inquiries
For all wholesale inquiries, please contact us directly at claddone.com.
Still Need Help?
Our customer service team is here to assist you. For any other questions, please reach out to us at claddone.com and we will get back to you as soon as possible.