Ordering & Shipping
How long will it take to receive my order?
Processing times vary depending on the item(s) ordered. Please see each product description for specific details. Once your order ships, you will receive a tracking notification.
What are your shipping options?
We offer various shipping methods. The available options and costs will be calculated and displayed at checkout.
Do you ship internationally?
Yes, we offer international shipping to numerous countries. Shipping costs and delivery times vary by destination.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow its progress.
The status of my order hasn’t updated. What should I do?
Please allow some time for the tracking information to activate. If there is no update after several days, please visit claddone.com for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Final sale items cannot be returned.
How do I start a return?
You can initiate a return through the returns portal on our website. Please visit claddone.com and navigate to the Returns section for instructions.
How long does it take to process a return?
Once we receive your return, please allow 7-10 business days for processing. You will receive an email confirmation once your refund is complete.
I received a damaged or incorrect item. What should I do?
We sincerely apologize for any error. Please contact us immediately at claddone.com so we can resolve this for you.
Product & Care
How do I care for my clothing?
Please refer to the care label attached to your garment for specific instructions. We recommend following them closely to maintain the quality of your items.
Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased on our site and delivered via email.
My question isn’t listed here. How can I get help?
For any further questions, our team is happy to help! Please reach out to us through the support options available at claddone.com.